COVID-19 Update

Last updated: 8.5.20, 9:00 am

Is the Zoo open?

After submitting our Phase 1 reopening plan to the City and Pueblo County Health Department, we have been given the green light to reopen. To keep our animals and our community safe, we are enforcing new social distancing measures and we are counting on everyone to work together to adhere to the guidelines below.

Protocols and building closures

  • If you are not feeling well, have a temperature, suspect exposure or are awaiting test results, please stay home.

  • ​For the safety of our guests, staff, and animals, face coverings are required while visiting the zoo. (Bandana, scarf, home-made masks, face shield, etc. - Applicable to ages 3 years old and up)

  • Groups must practice social distancing while visiting the zoo by remaining at least 6 feet from other groups. 

  • Credit Card transactions are preferred for admission, cafe, and kiosks.

  • Due to capacity limitations, delays are possible. Groups shall be no larger than 10 people. This includes children 3+.  Sunscreen and water are recommended in case of wait times. 

  • Gift items will be available from two outside kiosks areas, as noted on the map. The Gift Shop is closed at this time.. 

  • Select restrooms/drinking fountains are open. Please use the facilities one group at a time.

  • The cafe is open with a limited menu. 

  • For the safety of our staff and our guests,wheelchairs and wagons are not available at this time.

  • Benches are limited to promote social distancing.

  • Keeper talks are postponed at this time.

  • Some play structures will be open. Guests are advised to wash hands after usage. Animal food feeders and contact areas are not available at this time.

  • Indoor exhibits will be closed for now. This includes the Discovery Room, EcoCenter, World of Color and Islands of Life.

  • Frequent handwashing and sanitizing are recommended.
     

FAQs
  • Are animals susceptible to COVID-19? It is thought that felines (cats), primates and some other animals may be susceptible to COVID-19.  Our zoo takes precautions with all animals and special precautions with those that may be particularly vulnerable to the virus.
     

  • How does a mask keep animals safe?  Our animals depend on our staff to care for them. We have a small staff with little room for absence and illness and we must keep them safe for their own wellbeing and the health of the animals.
     

  • Is a mask required?  It is zoo policy to wear masks to keep our animals, staff and guests safe. We understand that not everyone agrees with this policy. If this applies to you, please consider visiting the zoo at a later date. You may choose to come back in the future when the COVID crisis is at a different phase and our safety policies are adjusted accordingly.
     

  • Do we have to follow the designated path? For your safety and that of others, please follow the designated path, as outlined on the zoo map. This will ensure the best experience for all.  If you see someone being unsafe, please tell a zoo staff member. If you are seen not doing your part to keep our animals and guests safe, you will be asked to leave.

 
Guest Agreement

Admission to the Pueblo Zoo is contingent on adherence to the rules. Pueblo Zoo may eject a guest for any reason including violation of Zoo rules, illegal activity, misconduct or failure to comply with any and all safety and security rules, laws, ordinances and measures. This includes abiding by safety measures required as a precaution against COVID-19 including but not limited to wearing a face covering (mask), remaining within your defined group and maintaining 6 feet of social distance between groups.

 

By accepting admission through your membership or ticket purchase, you agree to assume and release the Pueblo Zoo from all risks associated with the Zoo and conditions and use of the premises including risk of loss, theft, damage to property or personal and bodily injury including illness due to COVID-19 and hereby acknowledge your permission to use your picture or likeness and waive all residual rights or claims.

 

Your part

Our part

Senior/at-risk population hours 

Our senior/at-risk population hours will run on Wednesdays from 9am - 12pm, beginning on June 17th. These zoo hours are reserved for senior guests, pregnant women, and those defined by the CDC as vulnerable or at-risk. If you're not in a CDC defined at-risk population, please respect these hours by coming at a different time. 

Member morning hours

Our member morning hours begin on June 16th and run through September 24th. As members, you can witness the zoo coming to life with early admission beginning at 8am on Tuesdays and Thursdays.

Special Events

We have currently postponed all rentals, Behind the Scenes experiences, large events, birthdays, and field trips through May 31. 

 

  • Senior Week runs September 6th - 12th. All Seniors get in for FREE!

  • Brew at the Zoo is rescheduled for October 10th. Go to the Brew page for more info.

Education Programs

The Education Department is currently working diligently to devise a camp offering that will comply with the most recent guidelines issued by Governor Polis' office on May 25 and safely serve our community. We envision having camp offerings in July at a limited capacity. Please check back soon to register.

We are taking requests for animal presentations requested off zoo grounds this summer.  They will be reviewed on a case by case basis to determine whether we are able to accommodate the request.  Please fill out our program request form found here.

If there are any specific questions you have about our porgrams, please email Heather Dewey, Director of Education, hdewey@pueblozoo.org

Reservations

All reservations will be postponed or canceled until further notice. If you have a reservation for a birthday party, private party, or Behind the Scenes experience, Kim Sewell will be contacting you to reschedule or cancel your event. You are also welcome to contact Kim directly at Ksewell@pueblozoo.org / 719-561-1452 x106.

What can you do?

The best way to protect yourself from the virus is to avoid exposure to it by using the normal health precautions you would take to avoid illnesses such as the flu or the common cold.

  • If you are sick, stay home.

  • Avoid close contact with people who are sick.

  • Avoid touching your eyes, nose or mouth with unwashed hands.

  • Wash your hands often and properly (soap and water, for at least 20 seconds).

  • If soap and water are not available, use a hand sanitizer containing at least 60% alcohol.

  • Clean and disinfect frequently touched surfaces or objects.

  • If you must sneeze or cough and have no tissue available, do so in the inside of your elbow, not into your hands or into the air.

Additional Resources:

World Health Organization – FAQ

Centers for Disease Control and Prevention

CDC Hand washing Guidelines

 

We hope this information helps you feel more informed as you make decisions for yourself and your family, and we thank you for your continued support.

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Pueblo Zoo  • 3455 Nuckolls Ave.  •  Pueblo, CO 81005  

Phone: 719-561-1452  Fax: 719-561-8986

 

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