Birthday Party FAQS

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What does check-in look like for my party?

Our rental coordinator will arrange for you to pick up wristbands for your guests no later than one week before your scheduled party date. You will be responsible for handing these out to your invited guests prior to the day of your party. Guests will need to wear these wristbands in order to be allowed admission into the zoo. The guest services specialist at the front of the zoo will count your guests as they enter the zoo as well as direct them to the appropriate space.
 

What if I have more than 20 guests? 

Your party includes the first 20 guests. Children 2 years old and under do not count towards your initial 20. Those guests are considered free to the zoo. Additional guests are $8.50 per person. The front gate will be counting your guests as they arrive to the zoo. This count will be used to determine any additional fees at the end of the party. Please note that our indoor party space can only accommodate a maximum of 35 people. We will not be able to accommodate parties any larger than that during winter season.​

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Can our guests visit the zoo before or after the party?

Your party includes admission to the zoo all day. We recommend visiting the zoo before or after your party so you do not run over the time limit for your space. Please keep in mind, you are not able to hold or store items in the classroom/party pavilion at any time other than your party's reserved time slot. Zoo hours are listed on our visit tab of our website. Please let us know on the form when you are expecting to arrive so our guest services team can be prepared to greet you and check you in.
 

If I book an animal presentation or farm feeding, does that occur during my party time slot?

Yes, animal presentations and farm feedings are activities that occur during your party's allotted time slot. Please expect that approximately 30 minutes of your party's time slot will be allocated to each activity.

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Can we bring outside food and drinks? 

We do allow you to bring in outside food and drinks. We do not allow glass or alcohol on zoo premises. Please keep in mind that we do not have electricity access at the Party Place Pavilion. We also do not provide utensils for outside food, so please plan accordingly. If you bring outside drinks, we ask that you recycle them in the appropriate receptacle when finished (if applicable).

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Does the zoo provide plates, napkins, cups, and utensils? 

The zoo will provide plates, napkins, cups, and utensils to match any food orders placed through the zoo. We will not provide these items if you are bringing your own food or drinks, so please plan accordingly.  

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Can we bring a grill? 

The zoo does not permit grills. 

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What happens in the event of inclement weather? 

The Zoo is open rain, snow or shine. Rescheduling is based on availability. If the zoo closes due to natural disasters, then a full refund will be given.
 

Can I bring my own decorations? 

You can either use the zoo’s decorations or bring your own. If you decide to bring your own, please remember you only have 20 minutes to set them up. Keep in mind the zoo does not allow balloons, piñatas, or confetti.​

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How late can I make changes to add-on options?

You can make changes to your reservation add-ons (food options, additional activities, party favors, etc.) up to 36 hours before your party.

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Additional questions?

Please contact our rental coordinator, Morgan Kittelson, at 719-561-1452 x128 or mkittelson@pueblozoo.org